Solution Overview


CallRunner can centralise all your telephone call or bank statement records in a corporate database, but leave the control and segregation of the data to dedicated work-groups.


Large Telephone Call Charge Records (CCRs) or bank statements can be processed in a matter of minutes. If a new format for a CCR or banks statement is encountered, the user can define the new format to enable CallRunner to parse and process that and any subsequently encountered rows.


Subscriber or account-owner details can be imported en masse and automatically linked to telephone numbers or financial transactions, or other entity data that exists within the database. In Australia, telephone subscriber data obtained from Integrated Public Number Database (IPND) via difficult-to-read Query Returns can likewise be read directly into the database and automatically linked to existing entities.


Do you recognise some of the following common challenges?


You have been involved in the investigation of a serious offence. The investigation's CCRs were kept in their original hard copy, with seemingly important product transferred to an analyst's spreadsheets or charting application. You discover post the investigation that a crucial telephone number was the subject of another investigation but the connection was never made.


This is the type of scenario that happened in the Yorkshire Ripper enquiry in the UK. It was in the days before the use of computers in police investigations and Sutcliffe's name was amongst many in separate card indexes of different Police Forces. So the connection was not immediately made. People died, arguably as a consequence.


It would have been inexcusable if the indices were in the same Police Force.


CallRunner will notify you if a name or telephone number in your investigation is in another - although security barriers will not let you access related information. A decision can then be made whether to exchange information with the other investigation team through a supervisor.


You've been struggling for hours with the cutting and pasting of CCRs or Bank Statements for transfer into a Spreadsheet. Moreover, you are a well-paid Analyst and could be doing more productive (and enjoyable) work.


If you want your data set out in a spreadsheet, simply read it into CallRunner and export it in a matter of minutes in an Excel file. But if it is in CallRunner, there is little need to get the data into a spreadsheet. There are over 70 analytical Reports - and growing.


After manually entering your CCR or bank statement data into a spreadsheet, you then have to enter corresponding subscriber or account-owner names and addresses.


With CallRunner you simply set your new data out in a list and read it in. If, for example, you were entering telephone subscriber names and addresses, just include the corresponding telephone number alongside the subscriber name in your list. CallRunner will process and link large sets of data in minutes.


You have a large CCR or Bank Statement and, while it is in your work ethic to be thorough and leave no stone unturned, you simply do not have the time to cleanse all the data. You decide to work with only those records which, at that time, look relevant.


What seems unimportant today may be critical a week, or a year, later. With CallRunner, all data is processed. Every stone is turned. CallRunner keeps you a true professional and you maintain your work ethic.


You are a Supervisor on an investigation team. Your Analyst processes and maintains the CCR or Bank Account data and it is somewhere in her file directory. She is on a day off. You need to get to the data - now.


CallRunner allows all members of an investigation team access to the team's data. Security levels can be set from 'View Only' to 'Data Processing', or as an 'Administrator' with access to all investigations.


Are you reinventing the wheel every time you get a complicated CCR? Maybe you've got something like an Optus Web Trace, and you've forgotten the finer points on how to interpret it.


With CallRunner, once the CCR format is defined and saved, that's it. No need for special training. No need to go back to the manual.


A dormant investigation is re-opened and you are assigned to the team. You know that CCR and bank statements were initially involved. But where are they? You need to set aside half-a-day to find them. You find the original documents but, if they were converted to spreadsheets, where are the spreadsheets?


No problem at all with CallRunner. The data is there waiting in an easily accessible database.


You've got a list of mobile numbers and you send them off, at a cost, to determine who the subscribers are. It turns out that many of them are engineering numbers.


CallRunner can readily identify engineering numbers. No false leads.


You're trying to identify a dangerous serial offender by looking for connections in a raft of cell dump data from various cell sites from different service providers. The telephone number formats are configured differently, some with and some without the country or area codes, some have the international dialling prefix, while others have obscure service provider code prefixes. How do you match such numbers in a spreadsheet when there are thousands of them?


No problem to CallRunner. All imported telephone numbers are parsed into their various elements for easy comparison - country code, area code, and local number. The relevant countries will be identified for International calls from their dialing codes. Service Provider prefix codes are stripped.


Moreover, the application will give you a report of all telephone numbers common to the various cell locations. It will identify those numbers that are mobile EFTPOS numbers, such as those used in taxies, and thus shorten your leads - or enhance your leads if the suspect may have used a taxi, or is a taxi driver.


(In 2003 a thirteen-year-old boy, Daniel Morcombe, was abducted from an isolated bus-stop on Queensland's Sunshine Coast. His body was not found till 2011. A man with a history of pedophilia was charged with his murder. A critical part of the investigation was to determine who was in the locality at the time of Daniel's disappearance. CallRunner was loaned, gratis, to the Queensland Police and used in the manner as described above. See a copy of the letter kindly received from the Queensland Police Commissioner)